Cancellation & Refund Policy

Effective Date: January 1, 2024

At Domain, we aim to provide a satisfying and fair experience for all our users. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for our services. By using our platform, you agree to the terms below.

1. General Refunds

Domain offers a no-refund policy for most of our services, including any fees paid for participating in fantasy cricket contests. Once a transaction is completed, the payment is final and no refunds will be issued except as outlined in specific circumstances below.

2. Refund Eligibility

Refunds may be granted in the following cases:

• Technical Issues: If users experience technical problems with our platform that prevent participation or result in errors during gameplay, we may consider a refund.
• Billing Errors: If a billing error occurs (e.g., duplicate charges or incorrect charges), a refund may be issued for the mistaken amount.
• Account Suspension or Termination: If your account is suspended or terminated due to system errors, a partial refund may be processed based on the circumstances.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow the steps below:

• Contact our support team at [email protected] with your refund request.
• Provide relevant information, such as your account details, the transaction ID, and the reason for the request.
• Our team will review your request and respond within 5-7 business days.

4. Cancellations

Due to the nature of our services, most purchases (such as contest entries, subscriptions, or in-app purchases) are final and cannot be canceled. However, in some cases, we may allow cancellations under specific circumstances:

• Contest Cancellations: If a contest is canceled by us before it starts, all participants will be refunded in full.
• Account Cancellations: If you wish to cancel your account, please contact support. We will process your request in accordance with our Terms of Service.

5. Refund Processing Time

If your refund request is approved, it may take up to 7-10 business days for the refund to be processed and appear in your account, depending on your payment provider.

6. No Refund for Used Funds

Refunds will not be provided for any services or funds already used or redeemed on our platform. For example, once you have participated in a contest, no refunds will be issued for that entry fee.

7. Changes to This Policy

We may update or change this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy regularly to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at:

Email: [email protected]